Refund policy

Returns & Exchanges

Your experience as a customer is very important to us. Although we are confident you will love our products, if for any reason you are not satisfied with your purchase, you can return within 30 days from the original purchase date. If you are shipping item(s) back to us, the item must be received by the shipping agency on or before the 30 day mark. 

If items are received by the shipping agency after the 30 day window, or do not meet the below requirements for resale your return package will be rejected. 

All tags must be attached and intact if applicable and the items must be free of dirt and smells.  Straws, flaw bin boots, and sale items are final sale. You can request a return label by logging into your account or using this link:

https://shopify.com/60758393078/account

If you need assistance, we can be reached at hello@sweetstarlingco.com or by using the contact us button.

Once we receive your return shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.

HydroJug and Brümate both offer warranties on their cups. This warranty must be claimed through the companies directly. We do not offer refunds or exchanges on cups that have an issue that the warranty will cover.

If your order is returned to Sweet Starling Co for “insufficient address” or any other reason that is not the fault of Sweet Starling Co, your order will be cancelled and refunded with a 10% restocking fee. Shipping is not refundable. 

Limited Collection Preorder Cancellation Policy

Customers may request cancellation of a preorder at any time prior to shipment. However, due to the nature of limited-edition and preorder collections, cancellations may affect future purchasing privileges.

When a preorder is placed, we immediately reserve inventory and incur non-refundable payment processing fees. In many cases, we also commit to purchasing inventory from our suppliers based on customer orders. When a preorder is canceled, these costs are absorbed by our business and cannot be recovered.

Customers who cancel an order from a limited-edition or exclusive collection prior to shipment may be restricted from participating in future preorder opportunities at Sweet Starling Co.'s sole discretion.

This policy helps us responsibly manage inventory commitments and ensures preorder opportunities remain available for customers who intend to complete their purchases. Large order cancellations are also subject to a 5.7% cancellation fee to recoup the processing fees  

By placing a preorder/prebook/or purchasing a limited collection, you acknowledge and agree to this policy.